FAQ

🛍️ About Our Products

Are your products authentic?

Yes. We only sell authentic products sourced directly from trusted brands, manufacturers, and authorized distributors in Indonesia.

Are your products safe to use?

All products are imported legally and comply with Singapore import regulations. Please always read the product instructions before use.

How do I know if a product is suitable for my skin?

Please check the ingredients and product descriptions carefully. We also recommend performing a patch test before using any new skincare product.

Are your products cruelty-free?

Many of our brands are cruelty-free. Please refer to the individual product pages for specific certifications.

🚚 Shipping & Delivery

Where do you deliver?

We currently deliver only within Singapore.

How long does delivery take?

Orders are typically delivered within 1–3 working days after payment has been confirmed.

Do you offer free shipping?

Yes, we offer free shipping on all orders within Singapore.

Can I track my order?

Yes. Tracking details will be provided within 24 hours after your order has been shipped.

How do I track my parcel?

You can track your parcel directly on J&T Express Singapore using your tracking number.

https://www.jtexpress.sg/trackmyparcel

💳 Payments

What payment methods do you accept?

We currently accept PayNow.

When is my order confirmed?

Your order will be processed once payment has been successfully verified.

🔄 Returns & Refunds

Can I cancel my order?

Orders cannot be cancelled once they have been processed. Please contact us immediately if you require assistance.

Can I return opened products?

For hygiene and safety reasons, opened, used, or unsealed products cannot be returned.

What if my order arrives damaged?

Please contact us within 24 hours of receiving your parcel and provide clear photos of the damaged item. Our team will assist you accordingly.

What if I entered the wrong shipping address?

Please contact us immediately. We are not responsible for parcels delivered to incorrect addresses provided during checkout.

📞 Customer Support

How can I contact MOGO.SG?

You can reach us through:

Official website: MOGO.SG

TikTok Shop

Lazada

Shopee

Our customer support team will respond as soon as possible during business hours.