Terms & conditions

By accessing and using our website and online stores operated by Leaf Parcel Pte Ltd (“we”, “our”, or “us”), you agree to be bound by these Terms and Conditions. These terms apply to all users, customers, and visitors who browse, place orders, or purchase products through our official website and our online marketplace stores, including TikTok Shop, Lazada, and Shopee. We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review this page regularly for any changes. Continued use of our services after updates means you accept and agree to the revised terms. All content, product descriptions, images, and information provided are for general information purposes only and may be updated from time to time.

All products sold by Leaf Parcel Pte Ltd are skincare and cosmetic items that are legally imported and intended for personal use only. Product availability, pricing, and promotions may change without notice. While we make every effort to ensure that product descriptions, ingredients, and images are accurate, actual product packaging and appearance may vary slightly due to brand updates or manufacturing changes. Customers are responsible for reading product descriptions, usage instructions, and ingredient lists carefully before purchasing. We do not guarantee that our products are suitable for every individual, and we recommend conducting a patch test before use. Leaf Parcel Pte Ltd shall not be held responsible for allergic reactions, skin sensitivities, or misuse of products beyond the manufacturer’s instructions.

Orders placed through our website or marketplace stores are subject to acceptance and availability. Once an order is confirmed, it cannot be cancelled or modified unless stated otherwise by our customer service team. We provide free shipping with delivery handled by J&T Express, with an estimated delivery time of approximately two (2) days after dispatch. Delivery timelines are estimates only and may vary due to external factors such as courier delays, public holidays, or unforeseen circumstances. Leaf Parcel Pte Ltd is not responsible for delays caused by third-party logistics providers. Customers are required to provide accurate shipping information, and we are not liable for lost or delayed orders resulting from incorrect or incomplete addresses provided by the customer.

All payments must be completed in full before orders are processed and shipped. Prices displayed are in the applicable currency and include any relevant taxes unless stated otherwise. Returns, refunds, and exchanges are subject to our Return Policy, and for hygiene and safety reasons, opened or used skincare and cosmetic products are generally not eligible for return. We reserve the right to refuse returns that do not meet our policy requirements. To the maximum extent permitted by law, Leaf Parcel Pte Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. By purchasing from us, you acknowledge and agree to these Terms and Conditions and confirm that you understand and accept the responsibilities as a customer.